Terms and Conditions

Man with Van Romford Terms and Conditions of Service

These Terms and Conditions govern all removal, transport, and related services provided by Man with Van Romford. By making a booking, using our services, or allowing our staff or vehicles onto your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Romford, the provider of removal and transport services.

1.2 "Customer" means any individual, business, or organisation that requests, books, or uses the Company's services.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Goods" means all items, belongings, furniture, equipment, and any other property handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Job" means a specific booking or assignment for the provision of Services on agreed dates and times.

1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van services, including local and regional moves, small house and flat removals, office moves, single-item collections, furniture delivery, and related transport services within the Company's operating area.

2.2 The exact scope of each Job, including number of staff, size of vehicle, expected duration, and any additional services such as packing or furniture dismantling, will be agreed at the time of booking based on information provided by the Customer.

2.3 The Company reserves the right to decline any Job that it considers unsafe, unsuitable, unlawful, or impractical for any reason.

3. Booking Process

3.1 Bookings can only be made by the Customer and must include accurate information about the collection and delivery addresses, access conditions, parking availability, the volume and nature of Goods, and any special requirements.

3.2 The Customer is responsible for ensuring that all information supplied is complete and correct. The Company will rely on this information to estimate the time, staff, and vehicle size required for the Job.

3.3 Any quotation or estimate given by the Company is based on the information provided by the Customer at the time of enquiry. The Company may revise the quotation if the information supplied is incorrect, incomplete, or subsequently changed.

3.4 A booking is only confirmed when the Customer has accepted the quotation or agreed rate and the Company has acknowledged acceptance of the Job. The Company may require a deposit or pre-payment as a condition of confirming the booking.

3.5 The Customer must immediately inform the Company of any changes to the booking details, including dates, times, addresses, access, or the quantity or nature of Goods. Changes may affect the price and the Company's ability to carry out the Job as scheduled.

4. Pricing and Payments

4.1 The Company may charge by the hour, by a fixed price for the Job, or by any other pricing structure notified to the Customer at the time of booking.

4.2 Time-based charges are calculated from the scheduled arrival time or the actual time of arrival at the collection address, whichever is later, until completion of unloading or other agreed services at the final destination.

4.3 Additional charges may apply for:

(a) Waiting time caused by delays not attributable to the Company.

(b) Extra labour required where the volume, weight, or difficulty of the Job exceeds what was reasonably anticipated.

(d) Long carrying distances, stairs, poor access, or the absence of a working lift where one was expected.

(e) Congestion charges, tolls, parking fees, or penalties incurred as a direct result of instructions from the Customer or inadequate parking arrangements.

4.4 Unless otherwise specified, all prices are exclusive of any applicable taxes or charges imposed by law, which will be added where relevant.

4.5 The Company may require a deposit or full pre-payment before the commencement of the Job. Any required deposit must be paid by the date specified by the Company, failing which the booking may be cancelled.

4.6 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Job. The Company reserves the right to refuse to unload Goods or to withhold delivery until payment has been received in full.

4.7 The Customer is responsible for payment of all sums due, whether or not the Customer is the owner of the Goods.

4.8 If payment is not received when due, the Company may, at its discretion, charge interest on the overdue amount and recover any reasonable costs incurred in pursuing the outstanding balance.

5. Cancellations and Amendments

5.1 The Customer may cancel or reschedule a booking by giving notice to the Company.

5.2 If the Customer cancels more than 72 hours before the scheduled start time, any deposit paid may be refundable at the Company's discretion, subject to reasonable administrative charges.

5.3 If the Customer cancels within 72 hours but more than 24 hours before the scheduled start time, the Company may charge a proportion of the quoted price or retain any deposit paid.

5.4 If the Customer cancels within 24 hours of the scheduled start time, fails to be present at the agreed address, or is unable to proceed with the Job for reasons within the Customer's control, the Company may charge up to the full quoted price.

5.5 If the Customer wishes to amend the date, time, or details of the Job, the Company will endeavour to accommodate the change but cannot guarantee availability. Amendments may be treated as a cancellation and rebooking at the Company's discretion.

5.6 The Company may cancel or postpone a Job if it is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, road closures, or legal restrictions. In such cases, the Company will not be liable for any consequential loss but will, where possible, offer an alternative date or a refund of any pre-payment for Services not provided.

6. Customer Responsibilities

6.1 The Customer must ensure that:

(a) All Goods are properly packed, secured, and ready for transport, unless the Company has agreed to provide packing services.

(b) All items to be moved are clearly identified, and any items not to be moved are separated or clearly marked.

(c) Fragile, valuable, or delicate items are appropriately protected and brought to the attention of the Company before loading.

(d) All appliances are disconnected, defrosted, drained, and made safe for transport.

(e) The Company and its staff have safe, reasonable access to the premises, including adequate parking, and that any necessary permissions, permits, or parking arrangements are in place.

6.2 The Customer must be present, or represented by an authorised person, at both the collection and delivery addresses to oversee the Job, provide instructions, and sign any relevant documentation.

6.3 The Customer is responsible for checking that all Goods have been loaded and unloaded correctly, and that nothing has been left behind or taken in error.

6.4 The Customer must not ask the Company to transport any prohibited or dangerous goods, including but not limited to explosives, flammable substances, illegal items, live animals, or perishable goods likely to deteriorate.

7. Waste and Rubbish Regulations

7.1 The Company is a removal and transport service and does not operate as a licensed waste carrier unless expressly stated. The Company is not obligated to remove, carry, or dispose of general waste, rubbish, or environmentally regulated materials.

7.2 The Customer must not present household waste, construction debris, hazardous materials, or any controlled waste for disposal unless the Company has expressly agreed in advance and such services are permitted by applicable waste regulations.

7.3 Where the Company agrees to transport items to a recycling centre or waste facility, the Customer is responsible for all associated fees and for ensuring that the items are lawful for disposal.

7.4 The Customer shall indemnify the Company against any fines, penalties, or claims arising from the transport or disposal of prohibited or improperly described items supplied by the Customer.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services, but its liability is subject to the limitations set out in these Terms and Conditions.

8.2 The Company's liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to the reasonable cost of repair or replacement of the affected items, subject to an overall cap to be agreed with the Customer or, in default of such agreement, a reasonable market value.

8.3 The Company shall not be liable for:

(a) Any loss or damage arising from faulty or inadequate packing by the Customer or others not acting on behalf of the Company.

(b) Normal wear and tear, minor scuffs, or scratches that may reasonably occur during transport.

(c) Loss of or damage to fragile items where the Customer failed to inform the Company of their nature or did not permit reasonable protective measures.

(d) Loss or damage arising from inherent defects, pre-existing damage, or weaknesses in the Goods.

(e) Any indirect or consequential losses, including loss of profits, income, or opportunity.

8.4 The Customer must inspect the Goods as soon as reasonably possible after delivery. Any visible loss or damage must be reported to the Company in writing within a reasonable time frame. Failure to notify the Company promptly may affect the Company's ability to investigate and may limit any liability.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

9. Delays and Access Issues

9.1 The Company will make reasonable efforts to adhere to agreed dates and times but does not guarantee punctuality. Times are estimates and subject to traffic conditions and other factors beyond the Company's control.

9.2 The Company shall not be liable for any delay or failure to carry out the Job where access to the premises is restricted, unsafe, or inadequate, or where the Customer has not obtained necessary permissions or parking arrangements.

9.3 If the Company is unable to complete the Job due to access issues or delays caused by the Customer, additional charges may apply for waiting time, extra handling, or a return visit.

10. Insurance

10.1 The Company maintains appropriate insurance cover in respect of its legal liabilities. This does not replace the Customer's own insurance for Goods.

10.2 The Customer is strongly advised to arrange suitable insurance to cover the full value of their Goods during handling and transport, particularly where items are of high value or special sensitivity.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated.

11.2 The Customer should provide full details of the complaint, including dates, locations, a description of any loss or damage, and supporting evidence where available.

11.3 The Company will review and respond to complaints within a reasonable time and will seek to resolve any valid issues fairly.

12. Privacy and Data

12.1 The Company may collect and process personal data from the Customer for the purposes of handling enquiries, bookings, payments, and the provision of Services.

12.2 The Company will take reasonable steps to protect personal data and will use it only for legitimate business purposes, including administration, record keeping, and compliance with legal obligations.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any Contract formed under them shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or any Contract for Services.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

14.3 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company.

14.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.

By proceeding with a booking or using the Services of Man with Van Romford, the Customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.